Linked by Thom Holwerda on Thu 27th Sep 2012 19:36 UTC
Apple I bought a brand new iMac on Tuesday. I'm pretty sure this will come as a surprise to some, so I figured I might as well offer some background information about this choice - maybe it'll help other people who are also pondering what to buy as their next computer.
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He's not wrong. Dell has great support if you're a large company or education institution. They're support for individuals is terrible. You call completely different call centers. It's not the same techs.

I would argue that apple support sucks at times too. They're phone support is good. The support at a "real" apple store is terrible. Left my computer there for a week because I didn't feel like buying a suction cup and they gave it back to me with a broken hard drive and charged me $70 to not fix it. I ended up going to an auto store, buying a dent remover and the replacing the hard drive myself anyway. I was out a computer for a week because they couldn't be bothered. My computer was 1 month out of warranty (didn't get extended apple care). Even with the $70 + hard drive cost + suction cup it was cheaper than apple care would have been. I then sold that iMac for $400 two years later.

Macs are getting harder to work on and it's a shame. The Mac Pro is the only system left that's decent to fix. I upgraded a 2006 mac pro to quad core 5300 series xeons (2x4), threw in some extra ram, a new radeon 5700 series graphics card and some extra drives. IT saved me thousands on a new one. xeons were $35 on ebay ;)

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