Linked by the_randymon on Thu 17th Jan 2013 22:19 UTC
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Member since:
2006-12-05
I was also thinking something along those lines. If someone knows enough to actively choose their own OS/Linux distro, then surely they don't need too much hand holding... at least, I would think. Many of the basics are shared between distros, and as you said, conversions of the basic instructions should not be too difficult... especially for someone capable of personally choosing what operating system they run.
If the "support" guy has trouble helping with someone else's OS, then maybe that person needs to go to someone else for help, or the support guy needs to start limiting what systems and topics he's going to help with. Or the support guy could charge for the extra trouble with helping, and just deal with the fact that no two operating systems are the same.
Edited 2013-01-18 09:18 UTC