Linked by KLU9 on Mon 18th Mar 2013 09:22 UTC
Apple Every year on World Consumer Rights Day (March 15), government-controlled China Central Television (CCTV) broadcasts a special report (in Chinese) damning companies for abusing Chinese consumers. This year the targets included Apple. Apple was accused of giving Chinese consumers worse service than customers in other countries, specifically of giving them replacements that included cases from their old phone, while customers in the UK would get a 100% new product.
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Just to clarify, Apple's practice of retaining the back panel of the old phone in the replacement was to get around a Chinese law that require manufacturers to reset the warranty period when they offer consumers a replacement product. This way, they can claim that the replacement was really a "repair". This part was not stated in the blog, but they did mention that Apple was accused of not complying with Chinese laws when it comes to their warranty policies.

Edited 2013-03-18 12:36 UTC

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