Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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RE[2]: Comment by lucas_maximus
by Symgeosis on Mon 30th Sep 2013 18:57 UTC in reply to "RE: Comment by lucas_maximus"
Symgeosis
Member since:
2005-09-13

You should try re-reading the blurb. He didn't blame Apple. He specified that they took a similar approach to Apple but failed because they lacked Apple's foresight.

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