Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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From what I gathered
by drcoldfoot on Mon 30th Sep 2013 23:32 UTC
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RIM tried to enter a market it clearly didn't have business being in (Consumer market). It did a shoddy job at it(BB Storm), and went downhill ever since. Android and iOS weren't positioned as Enterprise-ready Oses. So RIM clearly had the market share in that arena. When they effectively abandoned their corporate customers for the consumer business, they ended up losing Both the Corporate customers since the BB Storm had frequent reliability issues , that RIM BES blackout debacle didn't help either, corporate customers abandoned security, stability (even though now almost non-existent in the BB Storm), and the fact that upper execs, now personally purchased that shiny new iphone, demanded basic support for it within their organizations. Thus the BYOD era really took off, and is one of an IT department's largest headaches.

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