Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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The Fall of GNOME
by allanregistos on Mon 30th Sep 2013 23:53 UTC
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It reminded me of the fall of Gnome. Gnome developers knew better what the users want. So they remove the Shut Down Menu and encourage the use of Suspend. They believe that laptops are everywhere, when in fact there are still the majority of users were using business desktops.

If you will not listen to your customers, your products will fail. There are so many alternatives.

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