Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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RE[6]: Comment by lucas_maximus
by acobar on Tue 1st Oct 2013 01:12 UTC in reply to "RE[5]: Comment by lucas_maximus"
acobar
Member since:
2005-11-15

Yes, thank you. I really should proofread before post. I also should not use it as an excuse but as English is not my first language, many times I fall for the "sound" trap. You know, you are tired and your brain keep using shortcuts.

Back to the subject, I hope RIM reinvent itself and, somehow, carve a new position on the communication business but I dunno it would be on phone devices, the market now is so crowded by "800 pound gorillas" that probably it would be wiser to search for greener pastures.

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