Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
Permalink for comment 573661
To read all comments associated with this story, please click here.
RE[3]: The Fall of GNOME
by Savior on Tue 1st Oct 2013 12:27 UTC in reply to "RE[2]: The Fall of GNOME"
Member since:

You are entirely right; I'm always saying "sleep" myself, so that's why I ended up mixing the two.

Of course, now the previous comment makes much more sense -- and the Gnome developers' decision so little that I can't even understand how anybody could have thought it a good idea...

Reply Parent Score: 2