Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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RE: The Fall of GNOME
by benali72 on Tue 1st Oct 2013 13:25 UTC in reply to "The Fall of GNOME"
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I was wondering, when the blip refers to user interfaces that consumers have rejected, whether it means GNOME or Windows 8. Or maybe even KDE 4 when it first came out (before all the adjustments and improvements of the point releases)? In each case, the product providers seemed to think they knew better than their users what those users wanted. Strange idea.

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