Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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RE[7]: Comment by lucas_maximus
by MOS6510 on Tue 1st Oct 2013 15:59 UTC in reply to "RE[6]: Comment by lucas_maximus"
MOS6510
Member since:
2011-05-12

Then it should be his own law.

In any tech discussion a comparison with Microsoft or Apple will happen and it has the same effect as the Nazi's.

Reply Parent Score: 4