Linked by Howard Fosdick on Mon 30th Sep 2013 18:26 UTC
In the News So how did Blackberry become a bit player in the smartphone market it invented? Canada's Globe and Mail offers an extensive look in their article Inside the Fall of Blackberry.

According to one insider quoted in the article, the problem wasn't that the staff stopped listening to customers. It was that they never listened to them. The company simply believed that they knew better what their customers needed.

Apple has wildly succeeded by being "out front" of expressed customer needs. But few tech companies hit paydirt when following this hubristic concept. Just look at the "innovative" user interfaces customers haven't asked for and have resisted over the past few years.
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Oh Crap, Canada
by tony on Wed 2nd Oct 2013 04:59 UTC
tony
Member since:
2005-07-06

This is a pretty big blow for Canada, specifically Ontario. RIM/Blackberry was one of the crown jewels of Canada's tech sector. (Along with Nortel, and we all know what happened to Nortel.)

It's a blow to their national pride, and there's nothing in the wings (that I'm aware of) to take on the mantle of globally dominant technology company.

Finland is probably in a similar place. Nokia was Finland's pride and joy. A country that might have been thought of as backward (and a little drunk) by their other Scandinavian neighbors, Nokia was a big "In Your Face".

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