Linked by Thom Holwerda on Wed 5th Mar 2014 23:33 UTC
Hardware, Embedded Systems

The Mozilla Foundation has begun an investigation after tech juggernaut Dell appeared to be asking customers to pay GBP 16.25 ($27) to install its free web browser Firefox on newly purchased Dell kit.


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It takes time for someone to make sure the machine is getting the correct image, and it also takes time to create the image for that particular software load out.

Dell will also charge for setting BIOS settings outside of the default, RAID configuration, drive partitioning, setting Power Options, asset tagging, and installing Firefox as part of their "Configuration Services" options. These are customizations that deviate from the norm and slow down their production line.

Bottom line, customizations cost Dell time because of the labor needed to implement, track, and maintain the configurations. They are going to charge for their time, and they have a right to charge for it.

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