Linked by Thom Holwerda on Mon 2nd Jan 2006 14:45 UTC
Despite some challenges in 2005, Kevin Rollins, president and CEO of Dell, insists the company's business model is a strong one, and that he sees no significant changes to it in the year ahead. Rollins recently spoke with eWeek news editor Dennis Fisher and senior editors Jeffrey Burt and Brian Fonseca about such issues as customer server, channel strategies and AMD.
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Member since:
2005-09-21
I've been working on computers for a while now and I have to say that Dell does sell their customers garbage. Their older stuff was great, built like a tank, and reliable. But over the last few years the quality of the parts and the lockin have drastically reduced my opinion of them.
I personally own a Dell Inspiron 5150 that still gets better then 2 hours of batter life after 2 years and a week or two. But because of this machine, Dell Techsupport, and Dell Financial (Still carries the Dell Name) I will never buy another Dell. And I've done a pretty good job of preventing anyone else I have done work for or know from doing the same.
Two months after I bought the machine it started to not recognize that it was plugged in. No reason was ever given to me and I couldn't get Dell to fix. A week later I call in again. Now everytime I open and close the DVD tray the machine reboots. Machine still requires a lot of work to get it to recognize that it is plugged in. Dell wanted to mail me a new power supply. I finally got angry enough to request a manager who still insists on mailing me a new powersupply even though the machine reboots every time I load a disc in the drive! Ahh, Dell Home support. Not all Indian call centers are created equal. I spoken with some very helpful people over there, but not with Dell. I finally dropped the $200 on an extended warrenty that I've had to use more then I want to. Almost time for a new machine.
As for the Desktop line up. Lets see 300watt power supplies on P4 2.8's that can't be changed out so no upgrades. Mysterious motherboard death syndrom. Hard drives that just quietly pass in the night. No AGP slots on some models. All of it lowest bidder.
Now as for the Maxtor issue, I've used a lot of Maxtor drives and the only one to give me trouble was over 3 years old when it passed so that is kind of news to me. But honestly, if Dell is having trouble with Maxtor drives then Dell should not use Maxtor drives. They shouldn't pass the blame to the manufacturer. They should stop using them.