Linked by Bob "number9" Minvielle on Fri 13th Jun 2003 18:51 UTC
Having written open source software myself, and being a subscriber to mailing lists, etc, there is a realization that the number one thing missing from smaller open source projects is feedback from users.
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Many times I find that developers do NOT want comments sent to them directly. Most of the sites plea for users to read and post messages to the corresponding newsgroup. Problem is, there is WAY to much garbage and the developers certainly cannot read through all the junk all the time. It's hard to find someone who is willing to sift through the junk and send only the good stuff back to the developers. This is where commercial software has an edge.