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You said this
"Although SuSE tech support didn't reply over the weekend, a well-written answer was in my inbox by Monday morning. Is it the fastest tech support you'll ever use? No, but it's better than what you'd get from Red Hat or Microsoft"
So where exactly is your proof? Did you buy RHEL WS and then send the same exact question on a Saturday night and wait for the response? Or were you just spreading FUD about Red Hat? Because Red Hat has been playing the pure OSS game for a long time now and unlike Suse didn't keep key parts of their OS proprietary for years. Yast may be GPL now but that doesn't change the past. Next time back up your claims or leave the FUD out.