Linked by Nicholas Blachford on Wed 11th Aug 2004 07:53 UTC
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"I've never seen a programmer driven OS (volunteer or paid) produce usability to the same level as companies with usability people."
While this may be true, and many of the principles laid down in the article may be useful, this is only one small aspect of usability...The author has basically summarized many broad discoveries that "usability people" have made over the years, but software and OS usability requires constant testing of interfaces in order to achieve better usability for everything from the choice of labels used in menus to appropriate amount of configurability. Usability is a moving target that requires more effort than simply taking accepted standards at face value and calling it a day.