Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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... too subjective.
Note: I don't work for Apple nor do I have .Mac service.
If you removed your anecdote from the post it would be a decent and objective how-to for customer service. Instead, in my opinion you're starting a vendetta against Apple and using this post as a platform versus a discourse on customer service. Yes, examples help, but I think we've all been down a customer-service nightmare road before and can empathize. As it relates to your specific situation, I would enjoy an off-list/web discussion if you want (cykyc@yahoo.com).
I've enjoyed OSNews for mainly objective coverage of operating systems for sometime. And being its customer, I hope to continue enjoying it for sometime to come :-)
Jon