Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
Recent Original Stories
Recent Comments
Headlines
Random Comments
Random Stories
Random OS Link
So called "Customer Service" hasn't been around starting around the '80's. Obnoxious phone "loop" menus, and no one to talk to, or asked to pay a service call for something that is thier glitch.
I agree, If I feel I need the hardware warranty & supoprt I'll pay it. But if you have a problem or question you should be able to get a hold of "someone" and not some lame e-mail.
On top of that there are issues like incompetance or being condescendant ("did you turn it on?") or language (call Dell lately?)