Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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pay for it. Even if the people on this forum are willing, most are not. Oh sure, they'll say they are, then they'll have a fit when it's time to pony up a credit card. The problem is people have grown to expect free tech support. This wasn't a problem in the C64 days, when tech support amounted to 'turn off your computer, turn it on. Works now? Greaaaat'. Modern desktop systems and applications are incredibly complex. It takes in depth knowledge and skill to support them. It takes a ton of effort keeping up on the latest trends. It takes a lot of training. If you want companies and employees willing to put that effort in, you're going to pay for it. Or you're not gonna get it. Period. So quite your whinning.