Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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When you buy a Dell or a Mac, it's right there in the package: a tech support number. You _have_ paid for it. So when tech support doesn't give you support, you _should_ whine. That was the point of this article.
If you ignore bad tech support, that just allows the company to pretend that they offer it. By complaining enough and making a stink, you will either get what you paid for or everyone will know that they don't have any real tech support.
Claiming that they offer it and not providing it may even be a breach of contract or false advertising in addition to giving them a bad reputation.