Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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Apple has been rated number one in customer support and reliability by Cnet. Which is bullshit. Considering out of the last 40 MACs (including laptops) I have purchased recently purchased there has been close to 20% failure or fault rate in under 8 months. I know I cant be the only one who is saying this.
I found the failures rather odd considering you pay a premium for their "reliability" and I still have a few g3s still going strong for legacy quark based publishing work.
But what really pissed me off was with 1 years worth of tech support you only get 3 months of free phone support. Thats right folks, if a power supply or system board goes (like its happened to me so far) you either find your way to an apple store or cough up $60 bucks just to tell someone you have a problem.
They make Dell's and HP's enterprise support seem like gods gift to IT and those 2 have fallen quite far in my books.
So feel free to bitch about Apple. In my book very few of the reviews or polls regarding Apple are fair, so lets aim for balance;-)