OSNews

Everyone expects superhuman support but rock bottom prices in the PC world nowadays. Not only that, this "let's complain!" attitude gets you no farther. Cheap PCs have led to consumers who don't know what they purchased and don't know how to maintain what they have. Granted, a service outage with your email is a valid concern, but, most complaints stem from continued ignorance and bad computing practices. At the price point consumers are asking I cannot stay in business training an angry customer not to let his kid download Kazaa again. "It has the same problem as before! I want a discount! Fix it again for free!" is all I hear. Not only do I have the stress of performing Technicial service on time and honestly, but also the stress of the customers post service demands. Understand that complaining doesn't solve anything. Expecting support to teach you computer maintenance is like taking money from their wallet from your own training. Their are also feelings to consider when attempting to cop an attitude to weasle a discount. Don't think it won't eventually happen to you as well; see how it feels then. Reasoned, carefully identified points of concern will always be treated with respect in the service inducstry (especially if respect is given towards the support staff). The author was knowledgable enough to identify and use the proper channels for stating concern and asking for correction.. Alas, this is rare where I come from. You want appliance-like quality and steller support? Pay for good hardware and a good warranty. You want that steller support to go beyond the usual norms? Be polite, concise and resposible for your use of the product.