Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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Fred,
Great article.
If you want some concrete suggestions, the best email service I have found is offered by Fastmail. (Fastmail.fm)
Runbox.com is a close second. They offer IMAP, have super-friendly forums where the developers themselves post and it has been extremely stable. Above all, they care about the customer. I have no affiliation with them other than as a happy customer.