Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
Amen to that!
It's like this....
Client: Hey I shoot my foot, can you bring it back?
Tech Support: I'm sorry sir, but it's not covered in the support contract.... (Translation: your dumb enough to shoot your foot, be dumb enough to bring it back).
Client: #$&%@! I paid a large sum of money for this! Bring my foot back or I'll sue you!!!
Tech Support: (mute phone) @$%^* Don't shout at me!!!
Client: Give your supervisor, I'll have you fired in no time....
.............