Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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[QUOTE] Support is a fool's game. Think about it: how well can someone support hardware when they don't have a hold of it? [QUOTE]
I can diagnose Dell (Notebook & Desktops) HardWare problems to aprox. 98% accuracy by spending an average 5 minutes for each case. So Support is still a foool's game????
Support is very important. And when you buy Dell, HP, Apple, IBM etc. you get support and pay for support. At least for the HardWare. (For Dell the hardware support is a LifeTime Support.)
Use your support! And if you do not get help. Check if you ask something outside support limits. If you belive you are entitled to help. Keep on contacting, and ask for help until you get help.
Btw. I totally aggree with the author regarding Dockumentation. With a car you always get a manual telling you how to operate the AC, change tires, open the hood, check oil etc. Computers should have extensive manuals as well!