Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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Dear MoronPeeCeeUsr you have demonstrated that you really have worked in a support center. I hope your sanity is not too badly scared.
What you say is the ugly truth. I work as telephone tech support for a major anti-virus company. We charge for support incidents. If I may add to your list the people who think its their %CREATOR% Given Right to free support on a 5 year old install of Windows 98 with 64 MB of RAM and adware/spyware from half the porno sites on the Internet. Then they demand a supervisor. Then I go into Corporate Drone mode and explain policy and that my supervisor would simply restate policy. At that point I pray that they hang up. But no. They give in and pay. And I have to spend another hour trying to troubleshoot with user who thinks that AOL is his operating system and constantly asks "Do you mean right or left click?" on very little step . . .