Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
Recent Original Stories
Recent Comments
Headlines
Random Comments
Random Stories
Random OS Link
Not to go into too much detail but where I work, our Systems staff is *incredibly* pissed at a software vendor whose software upgrade -- the one they promised IN WRITING would not cause any problems -- has been a 2 week long nightmare to sort out.
School starts monday. The problems are still not fixed.
Vendor's tech support (especially condsidering the amount of egg on their face) has left a lot to be desired. But it doesn't seem to occur to the vendor that *now* is when they make/break the next sale.
There's no reason our next server has to run their software.
---
BTW, vendor in question is not Microsoft.