Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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"And I have to spend another hour trying to troubleshoot with user who thinks that AOL is his operating system and constantly asks "Do you mean right or left click?" on very little step . . .
Aren't one button mice likeable?;-)