Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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Steve: Yes I work for a Dell Support Center.
How did you report the PSU failiure?
If you simply write:
"Hi, My PSU failed yesterday. Plese send a new."
You will recive a mail asking you to give:
1. Adress and Contact information.
2. Probably several Troubleshooting steps & questions about Power LED, Diag LED's, NIC LED etc.
What is important is giving enough information.
In your case: Explain how you diagnosed a bad Power Supply. Write down the state of any LED's on system. (On a PSU always try to toggle the Voltage selector, with the power disconnected of course!!)
And if you contact telephone support with a HardWare problem, please have access to a screwdriver and have your system placed so it is easy to open. You will be asked to remove and reseat parts and connectors during troubleshooting.
Hope you have a better experience next time!