Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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"Just curious... why do you have to emphasize the indian accents and call center?"
Likely for the exact same reason I DO... He bought his system from an ENGLISH speaking company, and expects to receive ENGLISH speaking support for the same system. Not some "tweaked and coached" version of whatever he is connected too in BFE.
MANY of us find this trend highly annoying, and it is somewhat likely to effect our future purchasing.
Dell for example is going to have a really tough time reselling another system to many of their existing customers.
Hopefully, you don't work Dell support in India. They are likely to begin paying you in pork......