Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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..she can't understand funny accents. She also can't understand canned support responses. But you bought Granny a cheap eMachine or Dell: That's what you get. Buy cheap and the company will have no choice but to outsource the support to Babaschleebi. Now either you or your local computer store will have to deal with her frustration. Was it worth it?