Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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This is a topic I've been ranting about for years now. Good luck. You can't change people's minds, only encourage them to think a little more about things.
This industry is a big nasty monster.
Paying for warranties and "good hardware" doesn't in any way address the real problems and is mostly pointless. Service sucks, in general (you want the customers to be knowledgable? how about the service people being knowledgable!!), and there is NO warranty or accountability whatsoever on software. What's a computer without software??