Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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I actually had a pleasant experience with an obvious Spanish speaking person from tracfone tech support the other day. Her accent was thick enough to cut with knife, but I could understand what she was telling me. She solved my problem in about 3 minutes! I wasn't aware that offshoring tech support had gone south as well as east up to that point. Anyone else find Hispanic support common?