Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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"Btw. I totally aggree with the author regarding Dockumentation. With a car you always get a manual telling you how to operate the AC, change tires, open the hood, check oil etc. Computers should have extensive manuals as well!"
Ain't that the truth. The only good documentation I've ever gotten with a PC or an OS was from Suse. Microsoft has their own press. They really ought to be putting it to better use. People shouldn't have to buy a manual for the computer they just bought.