Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
Recent Original Stories
Recent Comments
Headlines
Random Comments
Random Stories
Random OS Link
I don't even see the point of technical support over the phone. How much can you actually diagnose over the phone while you're relying on the descriptions by somebody who has no idea what they're doing?? ie. "I point the thingy at the thingy and push the button and it doesn't do anything!"