Star Demand Service and Support from Tech Companies
Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
In the News I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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No no no no no and No
by Bopha on Sat 28th Aug 2004 15:20 UTC

How does not paying for higer quality products and an extended service plan not help? Buy definiton you pay more and get more. Yes, you must actually *look* at what you are going to pay for. You can always pay more and get less because you failed to understand what it is you're getting. Take big retail chain stores: You pay less an hour or at small flat rate and you get 6 dollar an hour monkeys. You want knowledgable service staff? You pay for that too.