Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
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My experince is, that every commercial application is worse than it's free equivalent. It is limited to some platform, it's licenses often limit also usability on networks, or completely disables it. When anything is wrong with that product, there are few free mailing lists and there is """hot""" line with mostly analfabets not knowing even about their product, nor about hardware issues...