Linked by Fred McCann on Wed 25th Aug 2004 21:00 UTC
I recently had a bad experience with an application service provider that illustrated a growing problem with technology companies- lack of service and support. We have grown complacent as technology consumers and we allow vendors to offer very poor levels of service that wouldn't be allowed in other markets.
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.
While this dosent excuse a support person for being a jackass, it would help if the support companies:
1) Didnt set a time limit for the support person to assist you.
2) Payed the support person a more than someone working at MC D's..you know like a proffesional
3) Allowed the support person to not allow a caller to abuse them.
I know I did support for 2 years. It was a thankless job. from the consumer too the CO! To both you are just a number.
-Nx