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There are people who, for better or worse, have visions to solve problems, and there are people who just complain. Constructive criticism is still constructive. I didn't see anything in your response except a willingness to argue. Go back and read my article. Anyone can pick a few words out of a sentence and create whatever they want, which is exactly what you've done.
People wonder how IT people get the impression of not being user friendly or responsive to user's concerns? Hmmm... perhaps it's because everything is pefectly peachy AS IS with no room whatsoever for improvement, and disagreement is tantamount to a spit in the face.