Linked by Kostis Kapelonis on Mon 29th Nov 2004 18:55 UTC
Editorial The IT sector today is a complete mess. The end-users rarely understand this, but most insiders reach a point when they realize that things should be different. The problems are numerous but they all reduce to a basic principle. IT and consumer electronics companies are interested more about money than helping people solve their problems. Of course companies need to make a profit and nobody denies that. They should however make money by helping people and not by creating more problems for them.
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re: @Hetty Bembler
by sean on Mon 29th Nov 2004 20:21 UTC

"You can be an elitist snob if you want, but your grandmother was not told she was getting a complex device, she was told she was getting a tool she could "do the email and look at pictures" with."

Actually, my grandmother and her husband both know more about their computers than a fair number of the technophiles on this list. They're pioneers in the field, so don't be so presumptive.

And what is this? 19-freaking-90? OF COURSE you're buying a complex piece of machinery when you buy a computer. People know this before they even come to terms with the idea of owning one. The reason many other folks DON'T own one is because they know computers are complex and don't want to deal with it! Its old news. Quit giving the consumers so little credit. They're smart. They generally know what they're getting into -- even if they're still frustrated by the experience. And, (horror of horrors!) they KNOW that Microsoft overstates the craftmanship of their products. Its called marketing and every blasted company since the dawn of time has done it.