Linked by Kostis Kapelonis on Mon 29th Nov 2004 18:55 UTC
Editorial The IT sector today is a complete mess. The end-users rarely understand this, but most insiders reach a point when they realize that things should be different. The problems are numerous but they all reduce to a basic principle. IT and consumer electronics companies are interested more about money than helping people solve their problems. Of course companies need to make a profit and nobody denies that. They should however make money by helping people and not by creating more problems for them.
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re: @hettybembler
by Hetty Bembler on Mon 29th Nov 2004 20:27 UTC

What does "What is this 1990" even mean? Have you ever supported someone who bought a computer at best buy? Have you ever removed spyware from a computer.

I'm not being presumptive, I was obviously using a generalization to make a point.

I love this kind of tunnel vision where people can't seem to realize that simply because *they* know something, everyone else should to.

Anyone who has ever supported a PC user (even those with a little knowledge) knows that they are ill equiped to deal with the OS beyond the absolute basics. It has nothing to do with intelligence, it has to do with what they expect versus what they get, and there is a HUGE disconnect. Even if they do expect something difficult to use, they are not given the proper tools to learn how to use it effectively.

As for misleading marketing, you may think that Microsoft (and AOL and Dell and Gateway) have every right to market as they do, but you also have absolutely no right to bitch when users aren't "smart" enough to use their computer properly. Again, they are being lied to.