Linked by Kostis Kapelonis on Mon 29th Nov 2004 18:55 UTC
Editorial The IT sector today is a complete mess. The end-users rarely understand this, but most insiders reach a point when they realize that things should be different. The problems are numerous but they all reduce to a basic principle. IT and consumer electronics companies are interested more about money than helping people solve their problems. Of course companies need to make a profit and nobody denies that. They should however make money by helping people and not by creating more problems for them.
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by Anonymous on Mon 29th Nov 2004 21:06 UTC

Well companies clearly care about money, that's why they outsourced, and after everyone is fed-up with not being able to understand them, there won't be a point in having tech support which will save more money.
Sorry for not RTFAing