Linked by Kostis Kapelonis on Mon 29th Nov 2004 18:55 UTC
Editorial The IT sector today is a complete mess. The end-users rarely understand this, but most insiders reach a point when they realize that things should be different. The problems are numerous but they all reduce to a basic principle. IT and consumer electronics companies are interested more about money than helping people solve their problems. Of course companies need to make a profit and nobody denies that. They should however make money by helping people and not by creating more problems for them.
Permalink for comment
To read all comments associated with this story, please click here.
re :sean, Hetty Bembler
by Yamin on Mon 29th Nov 2004 21:13 UTC

Exactly Sean, I don't know anyone that isn't able to see through marketting.

"Again, the point is not that computers need to be simplified, its that they shouldn't be sold as simple devices when they are in fact not"

I'd actually say the opposite is true. Too many people think computer/managing their own computers is too comlpex. People do know what they're getting into. Anyone who has a friend/parent who isn't computer literate can attest to the fact, that they're very hesitant to try/install/buy anything without someone there. They don't trust the industry at all. They don't trust anything to work correctly. Have you ever had someone ask you if their their new mouse will be compatible. It's not something I think about anymore.

The computer companies are actually guilty of under-marketting IMHO. If people were actually being sold an easy-to-use product, they'd be up in arms at the lack of warranty/support out there. Instead, they actually expect things not to work. They actually expect to do maintanence and repair on their own ;) Now that's a sad state of affairs.

I'd say the auto manufacters have done a far better marketting job. They sell you an item worth 10s of thousands of dollars, and sell you on the idea that's its simple to own.

If aunt tillie wants a no worry solution, she should buy it from a reputable company with a service station close to home...Just like a car. And she should demand they configure/install everything she wants under a warranty. And she should pay for that warranty/servicing she wants.

The other complaints, like things like different memory cards...are more standards related. This exists in any industry. Roughly 4 different kinds of digital camera storage. That's actually pretty good. Not to mention that adapters actually exist for all the types. Ever take a stroll through the auto parts section at an auto store? I'm sure people get confused buying tires. P195/75R14 What on earth do those numbers mean and how are those compatible with my car (I had to learn that at one point)? Aaah screw it, I'll just take my car in to the auto shop.