Linked by Kostis Kapelonis on Mon 29th Nov 2004 18:55 UTC
Editorial The IT sector today is a complete mess. The end-users rarely understand this, but most insiders reach a point when they realize that things should be different. The problems are numerous but they all reduce to a basic principle. IT and consumer electronics companies are interested more about money than helping people solve their problems. Of course companies need to make a profit and nobody denies that. They should however make money by helping people and not by creating more problems for them.
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Enjoyed the article.
by stuart Bowness on Tue 30th Nov 2004 19:01 UTC

Well contrary to what the majority of hecklers have to say about the article... I found it very interesting. I do wish though that OSNEWS could implement some form of age verification as I am sure the majority of OSNEWS readers must be 14 year olds.

If someone writes an article that you do not agree with, you are more than welcome to disagree, but do so in a polite and honorable fashion. Don't start your post with a direct insult... put yourself in the authors shoes... if you went to all the time and trouble to write an enlightening article on a given subject you would certainly not appreciate having someone slap you in the face with insults about your work. I would highly recommend that some of you hit google and look up a term known as "constructive criticism". Don't just slam an article... analyze it... think about it... and then provide feedback as to how the author could have made his argument better. And make sure that you thank him for his article... if it weren't for contributers like the author and many others OSNEWS would not be the site that it is.

Thankyou for presenting this article. I personally agree very much with what the article is saying at it's root. The fact of the matter is that operating systems or software are no where close to being as easy or as usable as we seem to think they are. Alan Cooper's "The inmates are running the asylum" is all about this topic and certainly provides some great food for thought. Users don't need more features in an already feature packed application... what they need is usability. I can't believe that after as many revisions as Office has had that it is still as annoying to use as when I first started using it at Office 97. Sure they've added more features... but its just made it bloaty. I don't need 1/4 of the features they have available. This could be easily fixed by asking you a few questions during the installation and then having it tailor the install to your particular needs. Not only that but the UI itself is immensely distracting. There are a million little buttons that have icons no bigger than 5px by 5px. How is a elderly gentleman without his reading glasses supposed to use this? Right.... the menu's. Ok... so I hit the format menu. Low and behold there are at least 20 menu options... hmmm... which one do I want... wait... I'm not fully competent in using a mouse yet... so I accidentally move over to the view menu... view? What is this? I want to format...

And so the gong show that is the average users life continues. Apple is certainly on the right track but there is still vast room for improvement. OS X Tiger will fix the search issue (by using spotlight) that the author of this article mentions... and will blow the socks off anything coming out of Redmond.

I highly recommend going and looking at what Tiger is going to show off next quarter.

http://www.apple.com/quicktime/qtv/wwdc04/

After you watch this.. you will realize just how much Windows and Linux are being left in the dust as far as usability goes. Apple still has things to improve on... but they have their head in the right direction.