Linked by Kevin Russo on Tue 7th Dec 2004 06:19 UTC
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I myself am guilty of some of the ignorance the author writes about.
I am usually very patient with whoever I help with computer problems, but there are times when I am extremely tired or just simply irritated by something, that is when I snap at people who ask me questions about trivial computer tasks. I don't feel good about it, neither do I have a bloated ego, it's something I cannot help many a time.
Also, the manner in which the question is asked also influences my response. Some novice computer users *expect* you to help them, while they themselves don't want to do anything, such as reading a simple two line FAQ answer on some website. Getting fed by a spoon is what they want, that is when I tell them to "RTFM."
Suffice to say, the "mood" of the geek is also a factor.