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Suffering the Swings and Arrows of Outrageous Customer Service!

Linked by Dan Welch on Thu 30th Dec 2004 08:50 UTC

This holiday season I was given some Christmas money, and I wanted to purchase a DVD burner for my G4 Apple Macintosh computer. When I purchased my computer, I was wise in buying a tower since they are upgradeable, right? WRONG!

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WTF

by David Vasta on Thu 30th Dec 2004 14:15 UTC

So you purchased an item from a company and didn't do your homework and now you want us all to feel sorry for you. I don't. I think this is the poorest excuse for a story that OSNews.com has ever put up. If you have been a tech for 10 years could you not have figured out how to upgrade the PowerMac yourself? You sound worthless as a tech and more like a baby who would rather complain about Apple and the way they do business then just play by the rules they had in place before you purchased the machine anyway. What is really funny is that 90% of the real computer companies (IBM, SUN, HP, COMPAQ, & others) all have the same rules in place. You have to do it their way or we don't support it. As you may very well know if Apple had to support every sinking piece of hardware on the market then they couldn't deliver the high quality of service that they do. You should try calling Dell once you have made a small change to you DELL configured machine. If you make even one hardware change it throws the tech for a loop and they will usually blame all you problems on that part you changed like a 3rd party mouse. Oh don't laugh; they did it on three separate calls. Come to find out it was the motherboard, but three techs over three days blamed it on a 3rd party USB mouse we had purchased to help the user that had arthritis.

Apple has to maintain a high level of support and to so that they would rather you get a new computer form them that they configured than have to support a series of 3rd party hardware problems. Don't you see this is what makes Apple and the Mac so powerful? Apple makes the Software that runs on the hardware and that is why they are rock solid.

Again every stable platform in the datacenter has the same model, and the most unstable of them being windows does not have that model and that is why it will fail in the end. If Microsoft made the hardware that Windows ran on they would own the world, but that will never come to light so for now you have the perfection of Apple.

Bit me complainer boy....and who really gets Christmas Money, what are you 12 or something?