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"They have a mental map of the filesystem, the daemons that init will start, the libs and their dependencies, the modules that the kernel will load and the location of any local application repositorys. As the distro ages, however, and programs are installed and removed, it picks up cruft and complexity, and that mental map begins to disintegrate. The computer's filesystem becomes too complex to grasp.
Now, some people really don't care about this. Others identify their mental map of the computer with their own mental state, and it's slow disintegration upsets them deeply. The only cure is a purging of bloat, a reinstall, and the warm feeling of being 'in control' of the computer will return. "
Good points, it's just that some of them think that Linux is only for uber-geeks. They don't realize some people have better things to do than spending their time studying computer manuals, don't have a degree in CS, etc.