Linked by Eugenia Loli-Queru on Sat 19th Mar 2005 05:03 UTC
Permalink for comment
To read all comments associated with this story, please click here.
To read all comments associated with this story, please click here.





but you really cannot come up deadlines and declare to stop support just because you can.
erm... yes, you can. from the email to misc@....
Some of you may remember how this affected back a few years ago Adaptec refused to give us documentation for their SCSI controllers, and this slowed the quality of our ahc(4) and ahd(4) support. We let our users know who to complain to, Adaptec listened, and we had two boxes of *complete* documentation a few days later.
....sometimes deadlines and cutting off support is the only way to get people to listen.