Linked by drsmoothy on Sat 7th May 2005 18:54 UTC
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$500 for a laptop is peanuts, it's hardly like you paid for premium service.
The delivery time was also excessive. I'm guessing they've been swamped with orders, but they should have said that straight out instead of keeping you guessed.
That they failed when you complained is pretty shocking though, I'd expect them to have sent out the cheque with the machine. Likewise the setting for the root password was fairly shoddy.
I'm not sure what the details of the agreement was, however I'm pretty sure if you asked Dell support for instructions on installing RAM (especially into laptops) you would find it equally hard.
You've been messed about, but you should stand back, calm down a bit, and realise what a good deal you've got: a laptop for $500 ($450 should you ever get your rebate).
For people looking for laptop, that's pretty sweet.