Linked by drsmoothy on Sat 7th May 2005 18:54 UTC
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The Ram is most likely underneath the keyboard. I have worked with tons of laptops that place the RAM in there, when it's not on the bottom of the laptop.
Stop whining. You got bad customer service but one heck of a laptop. Take the linare distribution out of it, put something more decent like Mandriva or Kubuntu or Suse and enjoy life.